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Freight & Logistics

Logistics Exception Management

Auto-resolve 60% of delay, reschedule, and claim exceptions — every disposition written to the World Model and Decision Log.

Ops teams spend 4-6 hours/day reading carrier email exceptions — delays, missed appointments, rescheduled pickups, damage claims. Most are routine and follow predictable resolution patterns. Centertron runs them through the Perceive → Classify → Decide → Act loop against a live World Model of every load.

Deploy via outcome brief
41 teams run this pack 16,523 runs / 30 days 85% auto-resolution

Expected outcome

30-60% of inbound exceptions resolved end-to-end by the verb loop — no human touch, full audit trail.

Runs as a continuous outcome

Runs as a standing service level — auto-resolution held above target, tracked live in the Outcome Console, with Autopilot flagging any drift before exceptions pile up.

SLAException auto-resolution rate >= 60 %/ daily Part of Self-Healing Supply Chain

Install this pack, then graduate it into a continuous outcome from My Workflows — it earns autonomy (shadow → assisted → autonomous) as it proves itself on real telemetry.

Hours saved / wk

20

FTEs freed

0.5

Monthly value

$8,000

Triggers

New email in Gmail (matching filter)
ready
New email in Outlook (matching filter)
ready
Inbound EDI 214 status message
beta
Custom webhook (POST JSON)
ready

Integrations

Gmail OAuth

Read inbox + send replies

TMS / shipper portal (optional)

Update load status

Slack (optional)

Escalate edge cases to channel

Agent steps

2 credits / run
  1. 1

    Extract

    Parses email body + attachments into {load_id, carrier, eta, exception_type, reason}.

  2. 2

    Classify

    Tags exception: delay / reschedule / damage / refusal / OS&D.

  3. 3

    Decide

    Applies your SOP rules: auto-approve, request more info, or escalate.

  4. 4

    Respond

    Drafts a reply + updates the load record. Human approves the first 100 — then auto-sends.

  5. 5

    Log decision

    Every decision goes to the Decision Log with full reasoning trail.

See it in action

State Transformation

A formal contract: what this pack converts, with explicit uncertainty bounds and verification criteria.

Initial state

Unverified carrier exception email in your operations inbox

Target state

Reconciled exception state with disposition (auto-resolved | escalated | claim filed) and updated load record

Invariants (must hold)

load_id presentcarrier identity verifiedexception type ∈ enum

Uncertainty bounds (max acceptable error)

max_severity_misclassification≤ 5.0%
max_routing_error≤ 2.0%

Verification: Outbound reply logged + TMS state advanced + audit trail entry

Domain ontology — entities & states

The vocabulary this pack reasons over. Each entity has its own state machine.

Shipment5 states
pickup→in_transit→exception→delivered→settled
Exception5 states
raised→classified→in_review→resolved→claim_filed
Carrier3 states
on_contract→preferred→blocked

Relations

  • · Shipment-has-Exception
  • · Exception-routed-to-Carrier
  • · Exception-resolves-into-Settlement

Audit & explainability

  • Per-decision reasoning saved (input, rule applied, output)
  • Override button — marks the decision and re-trains the rule layer
  • CSV export for compliance / SOX

Pricing

~7× ROI — you keep ~85% of the value this pack creates. Priced at the market median, never as a race to the bottom.

Pilot

Prove the ROI on one bottleneck.

$1,200/mo

Onboarding · included free

  • 1 workflow deployment
  • Shadow + assisted run modes
  • White-glove setup call
  • Decision Log + audit export

Scale

Recommended

Run it as a continuous outcome.

$2,880/mo

Onboarding · included free

  • Up to 5 deployments
  • Autonomous mode (earned via self-grading)
  • Continuous SLA in the Outcome Console
  • Autopilot drift signals

Enterprise

Your operating model, contracted.

Custom

+ custom implementation

  • Unlimited deployments
  • Custom SLAs + integrations
  • Dedicated solutions engineer
  • SSO + compliance reviews
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Calculate my ROI

Drag the sliders. We'll email you a personalized report — no fluff, your numbers.

10 people
50

Hours/wk saved

20

FTEs freed

0.5

Monthly value

$8,000

$96,000/yr

We'll never sell your email. One report, no drip campaign.

Estimates use the same scaling formula sales reviews on the call. No marketing math.

Onboarding is included free — self-serve or white-glove

Pick Self-serve and our onboarding assistant walks you through connecting Gmail/Outlook/Slack/ERP, or choose White-glove and a Centertron specialist joins you for a live go-live call — both at no extra cost, live in <48 hours. Either way, the pack runs in your audit trail with every decision logged.

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