Operational help.
Written by humans, indexed for operators.
Documentation, frequently-asked operational questions, and direct contact channels. If your question affects a live operation, contact us first and search later.
Categories of operational documentation.
Each topic is a doctrine document, not a marketing page. Read the section that matches your current operational need.
Onboarding
First-week orientation, identity setup, first operational run.
Building with the platform
How to instruct the system so it acts on your authority correctly.
Plans, credits, and billing
Commercial mechanics — pricing, credits, plan changes.
Team and authority
Roles, permissions, and the chain of command on the platform.
Connecting external systems
Integrations with ERPs, payment rails, comms, logistics.
Account and profile
Identity, MFA, notifications, organisation settings.
Answered by humans, not by a content engine.
Q-01How are credits consumed?
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How are credits consumed?
Credits are the unit of compute and action. Each conversational message consumes one credit. Generative work — code, plans, document drafts — consumes ten. A first deployment consumes fifty; subsequent re-deployments are free. New accounts receive twenty-five credits to provision and validate before commitment.
Q-02What does Centertron actually do for an operator?
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What does Centertron actually do for an operator?
Three things, narrowly defined: (1) builds and ships operational software against your stated requirements; (2) coordinates across your supplier, partner, and customer network through the platform graph; (3) maintains the operational ledger — packages, jobs, contracts, communications — under continuous audit.
Q-03Who owns what is built?
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Who owns what is built?
You do, in full. Code, integrations, and data are yours. Export to GitHub, deploy to your own Vercel account, or retain the system within ours. There is no lock-in clause and no proprietary runtime requirement.
Q-04Which reasoning models can be selected?
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Which reasoning models can be selected?
The reasoning layer supports GPT-5.2, Claude Sonnet 4.5, and Gemini 3 Flash. The choice is per-operation. Switching models does not break in-flight work.
Q-05Which external systems can the platform interoperate with?
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Which external systems can the platform interoperate with?
Anything that exposes an authenticated API. Common production integrations include Stripe, PayPal, Gmail, Resend, USPS, UPS, FedEx, DHL, Google Calendar, Microsoft 365, NetSuite, SAP, Oracle, QuickBooks, and the major identity providers. Custom integrations are available under Enterprise.
Still stuck? Reach a human.
For active production incidents, contact security@. For operational questions, support@. For commercial discussions, the contact form routes to the right desk.